FAQ’s

Absolutely! We'd love to help you stock up for your business. We offer pallet bulk orders to make sure you have everything you need.

Here's how it works:

• Just shoot us an email at Info@naturalbulksupplies.com with some details about the materials you're interested in and how many you need.
• The more info you give us, the better we can tailor a quote just for you!

We'll be happy to:

• Answer any questions you have about bulk purchases.
• Put together a custom package that fits your needs.
• Get you the best possible price on your order.

Sometimes confirmation emails can sneak into your spam folder. Before you contact us, take a quick peek there to see if it's hiding out.

If you still haven't found it, don't worry! Just shoot us an email and we'll be happy to track down the information for you.

We understand mistakes happen. If you catch something you need to change before your order is processed, just shoot us an email at info@naturalbulksupplies.com with your order number and the details of what needs adjusting. And if you want to add products, include the size and quantity in your email.

If your changes affect the shipping cost:

• Adding items bumps up your shipping price, you'll be responsible for the difference. We'll let you know the new total before processing the changes.

Paying for additions:

• To get those extra goodies included, we'll need you to pay for them upfront before we process the order.

Keeping things moving:

• You'll have 48 hours to settle the invoice for your changes. If we don't receive payment within that timeframe, we'll have to cancel the adjustment and fulfill your original order.

A note about adjustments:

• While we'll do our best to accommodate your request, adding items might extend your order processing time by 2-3 business days. This policy also applies if you'd like to combine multiple orders.

Double-checking is key!

• To avoid delays (and missing out on those extra goodies!), take a moment to double-check your order before submitting it.

Uh oh! Wrong address? Don't worry!

• We all make typos! If you notice an error in your shipping address after placing your order, let us know promptly at info@naturalbulksupplies.com. We'll try our best to update it before your order ships out. However, changes might not be possible once processing begins.

Double-check for a smooth delivery!

• To avoid any delays, take a moment to double-check both your billing and shipping information before finalizing your order. We use the exact address you provide to create shipping labels.

Incorrect address? We can help (but there are some fees).

• If your order gets returned due to an incorrect or invalid address, you'll be responsible for any extra shipping costs to get it back to you. There's also a $5 processing fee associated with reshipping or order refunds in such cases.

No worries, it happens ! We understand plans change. If you'd like to cancel your order before we've processed it, we can easily process it and get you a full refund to your original payment method minus any processing fees charged by the payment processor or you can opt for store credit if you want a full refund.

Here's the thing: We work hard to get orders out the door quickly! Once we've processed your order, we may not be able to stop it. In this case, if you still want to cancel, we'll need to wait for it to be returned to us, which might incur additional shipping costs. Once it arrives back at our warehouse, we'll happily refund you for the cost of the order minus the original outbound shipping cost and the return shipping cost.

The best way to cancel? Just shoot us an email as soon as possible! The sooner you let us know, the easier it is to process your cancellation.

We hear you, and mishaps happen! We take great care to ensure your order arrives perfectly, but sometimes things go awry. Here's how we can fix it:

For Incorrect Items:

• Snap a few pics: If you received the wrong item, take a couple of clear photos showing the item itself, the packaging it came in, and the packing slip (included with your order). This helps us identify the mistake quickly.

For Damaged Items:

• Become a photo detective: For damaged items, take detailed pictures from different angles. Capture the damage itself, the packaging (including the box and any packing materials), and the packing slip. This helps us understand what happened during shipping.

The Timeline:

• We appreciate the heads-up: Let us know within 3 days of receiving your order that you have an incorrect or damaged item. The sooner you tell us, the faster we can get things resolved for you.

How to Contact Us:

• We're here to help! Once you have your photos ready, send an email to our support team at info@naturalbulksupplies.com and include your order number with a brief explanation of the issue (wrong item or damaged item). Our friendly customer service crew will be happy to assist you with a replacement or refund.

Remember, we want you to love your order! If something isn't right, please don't hesitate to reach out and we'll make it right.

We believe in upfront and honest pricing. That means you won't find hidden fees or inflated product costs to cover shipping. Instead, we clearly show the shipping cost during checkout. This way, you know exactly what you're paying for!

Here's what you can expect:

• Clear shipping costs: We calculate shipping based on the weight and size of your order, so you only pay for what's needed.
• Competitive product pricing: We focus on offering high-quality products at fair prices.

We partner with trusted carriers like UPS and USPS to get your order to you quickly and safely! They're the delivery superheroes who will make sure your goodies arrive happy.

We hear you! Everyone wants their fantastic new stuff delivered fast, and that's what we aim for too.

Let's break it down:

• Processing time is the time it takes us to get your order ready to ship after you place it. Think of it like gathering your goodies from our stock, carefully packaging them up, and prepping them for their journey to you.

Here's the handy part! We actually list our processing times right on the top of our website. This way, you'll know exactly how long it takes us to get things ready to ship before you confirm your order.

• Shipping time is the separate time it takes for the carrier (like USPS or UPS) to deliver your order to you after it leaves our warehouse. This can vary depending on factors like your location and the carrier's service.

While we can't control shipping times, most customers within the US typically receive their orders within 3-7 business days after their order is processed, assuming there are no delays.

Here's the key takeaway: Our website clearly shows processing times, and while shipping times can vary, you'll usually have your goodies within a week after they're ready to ship!

Our team works hard to get your order out the door quickly, and we want you to enjoy your purchases as soon as possible!

Great question! Right now, we don't offer in-person order pickup. We're working hard to make deliveries as speedy as possible, but stay tuned! We might offer pickup options in the future, so keep an eye out for updates on our website.

Currently, we're only able to ship within the U.S.. We're always working on expanding our reach, so keep an eye on our website for updates on international shipping!

In the meantime, if you have any friends or family stateside who'd love our products, they can be your gifting hero!

Once your order ships, you'll get an email with a tracking number from the mail carrier (like USPS or UPS). This lets you see where your order is on its way to you! Check your inbox (and maybe spam!).

Still missing it? No problem, email us at info@naturalbulksupplies.com and we'll be happy to help you track it down.

We hear you, and that's definitely frustrating! We want you to get your awesome order as soon as possible.

Here are a few things to keep in mind:

• Double-check around your delivery spot: Sometimes packages can be left in a secure location near your door, with a neighbor, or at your mailroom (if applicable). Take a peek around to see if you can find it hiding in plain sight.
• Wait a day or two: Occasionally, tracking information can be a tad delayed. Give it a day or two to see if your package shows up.
• Contact your mail carrier: Since we use USPS and UPS for deliveries, they can provide the most up-to-date info on your package's whereabouts. They might be able to advise if it was left somewhere specific or offer suggestions on how to proceed.
• We're here to help: If you've checked all these options and still can't find your package, don't hesitate to reach out to us! We'll do our best to assist you further.

Remember, while we can't control the package once it leaves our facility, we're committed to helping you find it.

Due to the nature of our products, we aren't able to offer returns on shipped orders.

We've got you covered! We understand how important it is to have the technical specs for your ingredients. Both Certificates of Analysis (COA) and Safety Data Sheets (SDS) are available upon request.

Just shoot us an email at documents@naturalbulksupplies.com and let us know which documents you need and for which ingredients in your order. We'll be happy to send them your way!

Our assistance is readily available through the designated contact page on our website. Feel free to reach out to us via email at info@naturalbulksupplies.com for any inquiries or assistance you may require.